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Evidence Guide: FDFOP2064A - Provide and apply workplace information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FDFOP2064A - Provide and apply workplace information

What evidence can you provide to prove your understanding of each of the following citeria?

Provide and apply information to suit workplace and audience requirements

  1. Information requirements for work operations are identified
  2. Information is collected and assessed
  3. Information is selected and structured in a logical way to convey meaning to others
  4. Appropriate methods are used to communicate effectively with others
Information requirements for work operations are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is collected and assessed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is selected and structured in a logical way to convey meaning to others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate methods are used to communicate effectively with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to information requests

  1. Information requests are processed promptly and courteously
  2. Effective listening and verbal communication skills are applied to obtain information
  3. The nature of requests is clarified
  4. Appropriate information is provided in response to requests
  5. Information is provided in a form appropriate to the enquirer
  6. Requests are referred to the appropriate personnel where they fall outside area of responsibility
Information requests are processed promptly and courteously

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective listening and verbal communication skills are applied to obtain information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The nature of requests is clarified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate information is provided in response to requests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is provided in a form appropriate to the enquirer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Requests are referred to the appropriate personnel where they fall outside area of responsibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use and maintain workplace information

  1. A range of information sources is accessed to support work requirements
  2. Information is recorded in appropriate formats according to workplace reporting requirements
  3. Work is conducted in accordance with workplace environmental guidelines
  4. Information is analysed to meet work requirements
  5. Effective listening and verbal communication skills are applied to exchange information
A range of information sources is accessed to support work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is recorded in appropriate formats according to workplace reporting requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work is conducted in accordance with workplace environmental guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is analysed to meet work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective listening and verbal communication skills are applied to exchange information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed. Competence in this unit must be achieved in accordance with food safety standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to:

use, interpret and apply work-related information presented in a variety of forms

select and apply communication methods to present information to others

respond to information requests

record and maintain information in required work formats.

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

advice on work roles and responsibilities

opportunities to interact with others using typical workplace communication processes

typical group forums, such as work groups and committees

typical workplace information

information systems and procedures

standard forms and equipment (as required) for recording workplace information.

Method of assessment

This unit should be assessed together with other units of competency relevant to the function or work role. Examples could be:

FDFOP1007A Participate effectively in a workplace environment

FDFOP2005A Work in a socially diverse environment

TLIK107C Use infotechnology devices and computer applications in the workplace.

Guidance information for assessment

To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.

Required Skills and Knowledge

Required skills

Ability to:

identify and access information to undertake work responsibilities

seek information from people in the workplace to support work roles and responsibilities

ascertain or clarify information requirements by asking questions

prepare simple written or verbal presentations that structure and present information in a logical sequence

present information appropriate to audience and information purpose, such as use of graphs and/or diagrams as appropriate (the audience may include people from diverse cultural backgrounds and with people with limited ability to speak or understand English)

participate with others to achieve work outcomes using interactive communication processes

participate in group discussions and processes as required, including demonstrating active listening skills and participating constructively in discussions

respect and, where appropriate, represent the views of others

record information in required format/s

apply effective listening, questioning and verbal skills

apply reading and writing skills to the level required by work operations

work cooperatively within a culturally diverse workforce

Required knowledge

Knowledge of:

communication channels, including consultative arrangements established in the workplace

common colloquial and technical terms relating to work function

sources of information and advice relating to work responsibilities

methods and technologies used to access, record and store workplace information, including print, and screen-based systems as relevant to the workplace

presentation techniques to convey information on a range of typical workplace subjects appropriate to the audience

recognition of different personal communication styles and appropriate communication options

recognition of cultural diversity as appropriate in the workplace

reporting roles and responsibilities

interpersonal skills including active listening, questioning, seeking and responding to feedback

basic meeting procedures to identify and achieve meeting/discussion outcomes

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Workplace information

Workplace information may include:

standard operating procedures (SOPs)

specifications

production schedules and instructions

signs and symbols

materials safety data sheets (MSDS)

manufacturers' advice

standard forms and reports

Information to be accessed/conveyed

Information to be accessed/conveyed may be verbal, written and/or screen based and may include:

symbols

charts

signs

data

instructions

pictures and diagrams as relevant to own work

Typical subjects for communication

Typical subjects for communication include:

work functions

shift handovers

company policies and codes of practice

rights and responsibilities

procedures

employment conditions and entitlements

Interactive communication processes

Interactive communication processes include:

active listening

turn taking

questioning and tolerating the views of others

seeking and providing constructive feedback

Recording and/or accessing information electronically

Recording and/or accessing information electronically does not require an understanding of the programs used and the function involves limited interaction, such as simple keyboard operations.